Support, privacy and security contact
Pick the channel that matches your question. Clear details get a faster, more useful answer.
Product support
Tool issues, unexpected output or a file that will not open. Include the route, browser, device type, file size and the action that failed.
Email supportSecurity reports
Report suspected vulnerabilities with clear reproduction steps, affected routes and browser details. Please avoid including private document contents.
Email securityPrivacy requests
Questions about how files, browser storage and diagnostics are handled, or a request related to your data.
Email privacyFeedback & requests
Missing a tool, a keyboard shortcut or an export format? Tell us what your workflow needs and how you use PDFs day to day.
Send feedbackCheck the help pages first
Most questions about performance, scanned files, passwords and privacy are already answered.
Grievance Officer (India)
Designated under Section 13 of the Digital Personal Data Protection Act, 2023, Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020. Write to grievance@paperworkspdf.com for data principal rights requests, content or copyright complaints and consumer grievances.
- Acknowledgement: within 24 hours (48 hours for consumer complaints)
- Resolution: within 15 days; consumer complaints within one month
- Unlawful content under Rule 3(2)(b): actioned within 24 hours
- Court or government takedown orders: actioned within 36 hours
Unresolved privacy complaints may be escalated to the Data Protection Board of India. Consumer issues can also be raised with the National Consumer Helpline on 1915 or through the INGRAM portal.
Please do not send confidential documents in a first message. If a file is needed to reproduce an issue, we will ask for a redacted sample.